FAQ

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Frequently asked questions

Your Marina Terrace FAQ guide

Marina Terrace FAQ covers common pre-arrival questions, helping guests plan confidently before they travel. This helps you plan your visit with confidence and reduces the need to contact the team for basic details.

What are your best rates?
Best rates are offered when you book direct on our website.

What payment methods do you accept?
Major credit cards. Bank transfer on request for advance bookings.

What is your cancellation policy?
Policies vary by rate and date. See your booking confirmation or contact our team before you book.

Is there a minimum stay?
Minimum nights may apply in peak periods. Check your dates on the booking engine.

What are check-in and check-out times?
Check-in from 3 pm. Check-out by 10 am.

Can I request early check-in or late check-out?
Yes, subject to availability. Fees may apply. Ask our team and we will try to help.

How do I get my keys?
You will receive arrival details before your stay. Our team will meet you or provide secure self check-in instructions.

What types of apartment do you offer?
Two-Bedroom, Three-Bedroom, and Penthouses

Do you have a One-Bedroom option?
Yes. Our Studio Rooms are a One-Bedroom, hotel-style option with
a King or Queen-sized bed, bar fridge, nespresso machine, tea & coffee making facilities.

Do apartments have kitchens and laundry?
Yes. All apartments include a full kitchen and in-apartment laundry.

Do apartments have outdoor space?
Most have a private terrace or courtyard. Many include an outdoor fireplace.

Is there air conditioning or heating?
Apartments include climate control suitable for Wānaka seasons.

Do you have a pool and gym?
Yes. Guests have access to the indoor heated pool, spa pool, and fitness gym.

Is parking available?
Yes. Secure on-site parking is provided for guests. Some apartments include two spaces.

Is there storage for bikes or gear?
Yes. Secure gear storage is available. Ask our team for details.

Is daily housekeeping included?
A departure clean is included. Daily or mid-stay service can be arranged.

What does servicing include?
Linen refresh, rubbish removal, amenity restock, and a tidy of kitchen and bathrooms.

Where are you located?
On Lakeside Road in the heart of Wānaka. A short stroll to the lakefront and village.

How far is Queenstown?
About one hour by road, depending on conditions.

Do you offer airport transfers?
We can recommend reliable transfer services and local transport options.

Are you family friendly?
Yes. Spacious layouts suit families and groups. Cots and high chairs are available on request.

What is the maximum occupancy?
Varies by apartment type. Check the apartment details when booking.

Do you have accessible apartments?
Yes, some apartments offer a wheel chair accessible shower and wider spaces.

Do you allow pets?
No pets, with the exception of certified service animals.

Is smoking allowed?
All apartments and indoor areas are smoke free.

How can I reach the team?
Email stay@marinaterrace.co.nz or call +64 3 443 6593. We are happy to help plan your stay.

Still have questions about our apartments? Send us a message.

Send your enquiry and we’ll guide you to the right apartment.

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At Marina Terrace Apartments, our dedicated team ensures a luxurious lakeside stay in the heart of Wānaka, where comfort, style, and premium service come together for an unforgettable experience.

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