About Marina Terrace

Committed to Comfort, Service, and Exceptional Stays

About Marina Terrace and our dedicated team

Guests appreciate the comfort and calm they feel from the moment they arrive at Marina Terrace.

Marina Terrace Apartments’ dedicated team will ensure you have a wonderful stay at our premium, luxurious lake-side apartments in the heart of Wānaka. Contact them on stay@marinaterrace.co.nz., by phone on +64-3-443-6593, or at reception, for reservations, housekeeping or general enquiries.

Local knowledge, warm service

Meet Karen, Helen & Claire

Warm welcomes
Karen, your Property Manager, has called Wānaka home for years. She loves sharing the best lakefront walks, mountain views, and local favourites. From the moment you book, she sets you up for an easy arrival and a relaxed stay.

Tailored plans, easy reservations
Helen, our Reservations Manager, helps match you to the right apartment, then smooths the details, from early check-in to restaurant ideas. Together, Karen and Helen are on hand for tips, transport pointers, and on-property assistance, so you spend less time planning and more time enjoying the view.

Impeccable rooms, effortless comfort
Claire, our Head of Housekeeping, ensures every apartment is spotless, welcoming, and ready for your stay. From fresh linens to thoughtful touches, Claire’s team takes care of the details so you can relax and enjoy the lakefront serenity.

Meticulous care, every stay

Hotel-level standards in every apartment

Spotless standards
Our housekeeping team takes pride in presentation, from fresh linens to gleaming kitchens and bathrooms. Apartments are prepared with care for your arrival, so you can settle in and start your break straight away.

Flexible servicing, your way
While daily housekeeping isn’t provided, it is available if requested.

Choose the servicing level that suits your plans, daily freshen-ups, a mid-stay reset, or a full service. We refresh linens, remove rubbish, restock essentials, and check everything is just right, perfect for longer stays and family trips.

Our team

Let's meet the team behind it

Marina Terrace Apartments’ dedicated team will ensure you have a wonderful stay at our premium, luxurious lake-side apartments in the heart of Wānaka.

Our team brings local knowledge, warm hospitality, and genuine care to every stay. Each member plays a key role in ensuring your experience feels organised, welcoming, and supported from the moment you arrive.

Karen brings a genuine passion for the Wānaka lifestyle to everything she does. Having called this spectacular region home for over 25 years—where she raised her three daughters—she remains deeply connected to the local community.Her leadership is backed by a Bachelor of Commerce from the University of Otago and a strong background in accounting and finance, complemented by years of high-end international experience working aboard luxury superyachts. This unique blend of financial precision and world-class hospitality standard ensures that operations run flawlessly.Now managing Marina Terrace, Karen is immensely proud of the exceptional level and style of accommodation the property offers guests. When she isn’t overseeing the estate, you’ll likely find her making the most of the seasons—whether she’s carving tracks at Treble Cone and Cardrona in the winter or enjoying a scenic mountain bike ride to the local wineries in the summer.

Karen Mackenzie

General Manager

With four decades of experience in the international and New Zealand hospitality sectors, Helen is the heart of our guest experience. Originally from Taranaki, she has spent the last 30 years exploring the Deep South, developing an encyclopedic knowledge of the region’s hidden gems. Helen’s warmth and expertise ensure every reservation is handled with care. Away from the desk, she is an avid traveler and hiker, always eager to immerse herself in the South Island’s breathtaking natural scenery.

Helen Bell

Accommodation Manager

Claire joined us in 2023, bringing a sophisticated, international perspective to the Marina Terrace team. Hailing from Nice on the French Riviera, she holds a Master’s in Business and Management and has a diverse professional background spanning luxury fashion and global hospitality. Claire has quickly embraced the Wanaka life alongside her partner—the head chef at Bistro Gentil—and their young daughter. A lover of fine wine, yoga, and the local culinary scene, Claire’s eye for detail ensures our high standards are met with effortless French flair.

Claire Defforge

Head Housekeeper & Reception

“Hands-on team is here to make every part of your stay effortless. From reservations and housekeeping to local recommendations, we will help you settle in, explore the lakefront, and enjoy the comfort of spacious, well-appointed apartments close to the town centre.”

Do you have questions regarding our apartments?

If you have questions about our apartments, our team is happy to help. We can guide you through layout details, amenities, servicing options, and anything else you need to plan a comfortable stay.

Need more info on our apartments? Start with these frequently asked questions.

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At Marina Terrace Apartments, our dedicated team ensures a luxurious lakeside stay in the heart of Wānaka, where comfort, style, and premium service come together for an unforgettable experience.