Privacy Policy for Marina Terrace

Marina Terrace is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what data we collect, how we use it, how it is stored and the rights you have regarding your personal information. By using https://marinaterrace.co.nz you agree to the terms outlined in this policy.

1. Who We Are

Marina Terrace
65 93 Lakeside Road
Wānaka, Otago 9305
New Zealand
For any privacy related enquiries, please contact us at stay@marinaterrace.co.nz.

2. Personal Data We Collect

We may collect the following types of personal information:

• Name
  
  
• Email address
  
  
• Phone number
  
  
• Physical address (only if provided voluntarily)
  
  
• Booking or reservation details made through our external booking partner
  
  
• Payment information collected and processed by third party providers
  
  
• Newsletter subscription details
  
  
• Cookies and analytics data
  
  
• User behaviour tracking information
  
  

We also use third party tools such as Google Analytics, Meta Pixel and email marketing platforms to help us understand how visitors use our website.

3. How We Collect Personal Data

Your information may be collected in the following ways:

• Website contact forms
  
  
• Newsletter sign up forms
  
  
• Cookies that track performance and usage
  
  
• User behaviour analytics
  
  
• Customer service communication sent to our email
  
  
• Redirected booking activity handled via our third party provider Resly
  
  

Please note that all bookings and payments are processed on Resly’s external booking platform, not within our website.

4. How We Use Your Personal Data

We use your information only for legitimate business purposes, including:

• Providing accommodation information and responding to enquiries
  
  
• Sending marketing communications when you opt in
  
  
• Guest communication and customer service
  
  
• Improving website performance and user experience
  
  
• Understanding website behaviour through analytics
  
  
• Enhancing security and reducing fraud risks
  
  
• Supporting operational and administrative functions
  
  

5. Sharing Your Personal Data

We may share your information with trusted third parties who help us operate our business, including:

• Resly for booking management
  
  
• Payment processors associated with bookings
  
  
• Google Analytics for tracking and performance insights
  
  
• Email marketing providers used for newsletters and updates
  
  

These third parties only receive the minimum information required to carry out their services and must protect your data according to their own privacy policies.

6. International Data Transfers

Some of our third party service providers may store or process data outside New Zealand. This may include countries such as Australia, the United States or others where global cloud hosting takes place. By using our website, you consent to these transfers as required for normal operation.

7. Data Retention

We retain personal data only as long as necessary for the purposes described above. This includes:

• Contact form enquiries kept only as long as needed to respond
  
  
• Newsletter subscription data kept until you unsubscribe
  
  
• Analytics data stored according to Google’s standard retention settings
  
  
• Booking data retained by Resly under their own retention policy
  
  

If you would like more clarity regarding retention periods, contact us at stay@marinaterrace.co.nz.

8. Cookies

Our website uses cookies for performance, analytics and user experience improvements. You can manage or disable cookies through your browser settings at any time.

9. Your Rights

Under New Zealand privacy law, you have the right to:

• Request access to the personal data we hold about you
  
  
• Correct inaccurate information
  
  
• Request deletion of your data where appropriate
  
  
• Withdraw consent for marketing communications
  
  
• Raise concerns with the Office of the Privacy Commissioner
  
  

To exercise these rights, email us at stay@marinaterrace.co.nz.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date.